{"id":534751,"url":"\/terms\/","layout":"standard","version":"2026-08-23T13:08:09.000000Z","blocks":[{"id":5310294,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":135340568,"value":"<h3><strong>Terms &amp; Conditions<\/strong><\/h3><p><strong>Last updated:<\/strong> [DATE]<\/p><p>Welcome to <strong>[BUSINESS NAME]<\/strong>. These Terms &amp; Conditions explain the rules that apply when you browse our website or purchase products from us.<\/p><p>By using our website or placing an order, you agree to these Terms. These Terms do not affect any statutory rights you have as a consumer.<\/p><p><\/p><hr \/><p><\/p><h2><strong>1. About Us<\/strong><\/h2><p>This website is operated by:<\/p><p><strong>[LEGAL BUSINESS NAME]<br \/><\/strong>Trading as <strong>[BUSINESS NAME]<\/strong><\/p><p><strong>Registered address:<\/strong> [ADDRESS]<br \/><strong>Company number:<\/strong> [COMPANY NUMBER, IF APPLICABLE]<br \/><strong>VAT number:<\/strong> [VAT NUMBER, IF APPLICABLE]<br \/><strong>Email:<\/strong> [EMAIL ADDRESS]<br \/><strong>Telephone:<\/strong> [PHONE NUMBER]<\/p><p><\/p><hr \/><p><\/p><h1><strong>2. Products<\/strong><\/h1><p>We do our best to ensure that all product descriptions, images, colours, dimensions and specifications on our website are accurate.<\/p><p>Please be aware that colours may appear slightly different depending on your device or screen settings, and product packaging may occasionally vary from images shown online.<\/p><p>All products are subject to availability.<\/p><p>If a product you have ordered becomes unavailable, we will contact you and, where appropriate, offer an alternative or provide a refund.<\/p><p><\/p><hr \/><p><\/p><h1><strong>3. Prices<\/strong><\/h1><p>All prices are displayed in <strong>GBP (\u00a3), EURO (\u20ac), or US DOLLARS ($) depending on your jurisdiction.<\/strong><\/p><p>Prices <strong>include VAT<\/strong> where applicable.<\/p><p>Any delivery charges or additional costs will be clearly displayed before you complete your purchase.<\/p><p>We reserve the right to change prices at any time. However, changes will not affect orders that we have already accepted.<\/p><p>If we discover an obvious pricing error, we will contact you before processing your order.<\/p><p><\/p><hr \/><p><\/p><h1><strong>4. Orders<\/strong><\/h1><p>When you place an order, you are making an offer to purchase the products selected at checkout.<\/p><p>After placing your order, you will receive an email confirming that we have received it. This does not necessarily mean that your order has been accepted.<\/p><p>Your order is accepted when we confirm acceptance, dispatch your products, or otherwise confirm that the order has been accepted.<\/p><p>We may refuse or cancel an order where:<\/p><ul><li><p>the product is unavailable;<\/p><\/li><li><p>there is an obvious pricing or description error;<\/p><\/li><li><p>payment cannot be authorised;<\/p><\/li><li><p>we suspect fraudulent or unauthorised activity; or<\/p><\/li><li><p>we are unable to deliver to the requested address.<\/p><\/li><\/ul><p>If we have already taken payment for an order that we subsequently cancel, we will provide an appropriate refund.<\/p><p><\/p><hr \/><p><\/p><h1><strong>5. Payment<\/strong><\/h1><p>We accept the payment methods displayed at checkout.<\/p><p>Payments may be processed by third-party payment providers. Your payment information may therefore be handled in accordance with the relevant provider's terms and privacy policy.<\/p><p>We do not normally have access to your complete payment card details.<\/p><p>You must ensure that you are authorised to use the payment method provided when placing an order.<\/p><p><\/p><hr \/><p><\/p><h1><strong>6. Delivery<\/strong><\/h1><p>We deliver to the locations shown at checkout.<\/p><p>Available delivery methods, estimated delivery times and delivery charges will be displayed before you place your order.<\/p><p>Delivery times are estimates unless we have specifically agreed a delivery date or period with you.<\/p><p>If your order is delayed, please contact us at <a target=\"_blank\" href=\"mailto:INFO@SHARPSPORTSMANAGEMENT.COM\" rel=\"noreferrer noopener\"><strong>INFO@SHARPSPORTSMANAGEMENT.COM<\/strong><\/a> and we will investigate the issue.<\/p><p>You should check your order as soon as reasonably possible after delivery and contact us if an item is damaged, incorrect or missing.<\/p><p><\/p><hr \/><p><\/p><h1><strong>7. Cancelling Your Order<\/strong><\/h1><p>If you are a UK consumer purchasing goods online, you generally have the right to cancel your purchase within <strong>14 days of receiving your goods<\/strong>, without giving a reason.<\/p><p>If your order contains several products delivered separately, the cancellation period normally begins when you receive the final product.<\/p><p>To cancel your order, contact us within the cancellation period:<\/p><p><strong>Email:<\/strong> <a target=\"_blank\" href=\"mailto:RETURNS@SHARPSPORTSMANAGEMENT.COM\" rel=\"noreferrer noopener\"><strong>RETURNS@SHARPSPORTSMANAGEMENT.COM<\/strong><\/a><br \/><strong>Address:<\/strong> [RETURNS ADDRESS]<\/p><p>You can use the following wording:<\/p><p>I hereby give notice that I wish to cancel my contract for the purchase of [PRODUCT\/ORDER NUMBER].<\/p><p>You must then return the relevant goods within the applicable legal timeframe. Goods must be returned as ordered and in good condition. Refunds will not be processed when goods are returned in poor condition or damaged<\/p><p><\/p><hr \/><p><\/p><h1><strong>8. Exceptions to the Cancellation Right<\/strong><\/h1><p>Certain products may be excluded from the statutory cancellation right.<\/p><p>These can include:<\/p><ul><li><p>personalised or made-to-order products;<\/p><\/li><li><p>products that are liable to deteriorate or expire quickly;<\/p><\/li><li><p>sealed products that cannot be returned for health or hygiene reasons once unsealed;<\/p><\/li><li><p>sealed audio, video or software products once unsealed; and<\/p><\/li><li><p>other products subject to statutory exceptions.<\/p><\/li><\/ul><p>Where an exception applies, we will make this clear before you place your order where required.<\/p><p><\/p><hr \/><p><\/p><h1><strong>9. Returns<\/strong><\/h1><p>If you wish to return an unwanted item, please contact us before sending it back where possible.<\/p><p><strong>Returns address:<\/strong><\/p><p><strong>[BUSINESS\/RETURNS NAME]<br \/><\/strong>[ADDRESS]<br \/>[POSTCODE]<br \/>[COUNTRY]<\/p><p>Please include your order number with your return.<\/p><p>Customers are responsible for the direct cost of returning unwanted goods unless we have agreed otherwise or applicable law requires us to cover the cost.<\/p><p>You are responsible for taking reasonable care of goods while they are in your possession.<\/p><p>You may inspect goods as you would reasonably be able to do in a physical shop. If goods have been handled beyond what is reasonably necessary and their value has consequently been reduced, we may be entitled to make a deduction from your refund where permitted by law.<\/p><p><\/p><hr \/><p><\/p><h1><strong>10. Faulty, Damaged or Incorrect Items<\/strong><\/h1><p>We want you to be completely satisfied with your purchase.<\/p><p>If your item is:<\/p><ul><li><p>faulty;<\/p><\/li><li><p>damaged;<\/p><\/li><li><p>defective;<\/p><\/li><li><p>not as described;<\/p><\/li><li><p>not fit for its intended purpose; or<\/p><\/li><li><p>the wrong item,<\/p><\/li><\/ul><p>please contact us as soon as possible at <strong>[CUSTOMER SERVICE EMAIL]<\/strong>.<\/p><p>Your statutory consumer rights are not affected.<\/p><p>Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.<\/p><p>If an item is faulty, damaged or incorrect, we will cover return costs where required by law.<\/p><p><\/p><hr \/><p><\/p><h1><strong>11. Refunds<\/strong><\/h1><p>Where you are entitled to a refund, we will process it within the applicable legal timeframe.<\/p><p>For cancellations made under the statutory cancellation provisions, refunds will normally include the cost of standard delivery.<\/p><p>If you selected a more expensive delivery option, we are generally only required to refund the cost of the cheapest standard delivery option available.<\/p><p>Refunds will normally be made using the original payment method.<\/p><p>Where permitted by law, we may delay a refund until we have received the returned goods or you have provided evidence that they have been returned.<\/p><p><\/p><hr \/><p><\/p><h1><strong>12. Exchanges<\/strong><\/h1><p>We <strong>[DO\/DO NOT]<\/strong> offer exchanges for unwanted products.<\/p><p>Where exchanges are available, please contact <strong>[EMAIL ADDRESS]<\/strong> for instructions.<\/p><p>Our exchange policy does not affect your statutory consumer rights.<\/p><p><\/p><hr \/><p><\/p><h1><strong>13. Promotional Codes &amp; Discounts<\/strong><\/h1><p>Promotional codes and discounts are subject to the terms communicated with the relevant promotion.<\/p><p>Unless otherwise stated:<\/p><ul><li><p>promotional codes cannot be exchanged for cash;<\/p><\/li><li><p>only one promotional code may be used per order;<\/p><\/li><li><p>promotional codes may have an expiry date; and<\/p><\/li><li><p>some products or customers may be excluded from promotions.<\/p><\/li><\/ul><p>We reserve the right to withdraw or amend promotions where permitted by law.<\/p><p><\/p><hr \/><p><\/p><h1><strong>Privacy Policy<\/strong><\/h1><h2><strong>14. Your Privacy<\/strong><\/h2><p>We respect your privacy and take the security of your personal information seriously.<\/p><p>This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have over your personal data.<\/p><p>We process personal information in accordance with applicable data protection legislation, including the <strong>UK GDPR and Data Protection Act 2018<\/strong>, where applicable.<\/p><p><\/p><hr \/><p><\/p><h2><strong>15. Information We Collect<\/strong><\/h2><p>Depending on how you interact with us, we may collect:<\/p><ul><li><p>name;<\/p><\/li><li><p>billing address;<\/p><\/li><li><p>delivery address;<\/p><\/li><li><p>email address;<\/p><\/li><li><p>telephone number;<\/p><\/li><li><p>account information;<\/p><\/li><li><p>order history;<\/p><\/li><li><p>payment and transaction information;<\/p><\/li><li><p>customer-service correspondence;<\/p><\/li><li><p>marketing preferences;<\/p><\/li><li><p>IP address;<\/p><\/li><li><p>browser and device information;<\/p><\/li><li><p>website usage information; and<\/p><\/li><li><p>information required to detect and prevent fraud.<\/p><\/li><\/ul><p>We only collect information that is reasonably necessary for the purposes described in this policy.<\/p><p><\/p><hr \/><p><\/p><h2><strong>16. How We Use Your Information<\/strong><\/h2><p>We may use your personal information to:<\/p><ul><li><p>process and deliver orders;<\/p><\/li><li><p>process payments and refunds;<\/p><\/li><li><p>provide customer support;<\/p><\/li><li><p>manage customer accounts;<\/p><\/li><li><p>communicate with you about your orders;<\/p><\/li><li><p>process returns and complaints;<\/p><\/li><li><p>prevent fraud and protect our website;<\/p><\/li><li><p>improve our products and services;<\/p><\/li><li><p>analyse website usage;<\/p><\/li><li><p>maintain financial and business records;<\/p><\/li><li><p>comply with legal obligations; and<\/p><\/li><li><p>send marketing communications where permitted.<\/p><\/li><\/ul><p><\/p><hr \/><p><\/p><h2><strong>17. Legal Basis for Processing<\/strong><\/h2><p>Depending on the circumstances, we may process your personal information because:<\/p><ul><li><p>it is necessary to fulfil a contract with you;<\/p><\/li><li><p>we have a legal obligation to do so;<\/p><\/li><li><p>we have a legitimate business interest;<\/p><\/li><li><p>you have given consent; or<\/p><\/li><li><p>another lawful basis under applicable data protection legislation applies.<\/p><\/li><\/ul><p><\/p><hr \/><p><\/p><h2><strong>18. Marketing<\/strong><\/h2><p>If you have opted in to receive marketing communications, we may send you information about new products, promotions, offers and other updates.<\/p><p>You can unsubscribe at any time by clicking the <strong>unsubscribe<\/strong> link in our marketing emails or contacting:<\/p><p><strong>[MARKETING\/PRIVACY EMAIL]<\/strong><\/p><p>Unsubscribing from marketing will not stop essential communications relating to orders, payments, returns or other services you have purchased.<\/p><p><\/p><hr \/><p><\/p><h2><strong>19. Cookies<\/strong><\/h2><p>Our website uses cookies and similar technologies.<\/p><p>Some cookies are necessary for the website to operate correctly. Others may be used to remember preferences, analyse website traffic, improve our services or support marketing.<\/p><p>Where required by law, we will ask for your consent before using non-essential cookies.<\/p><p>For more information, please see our <strong>Cookie Policy<\/strong>.<\/p><p><\/p><hr \/><p><\/p><h2><strong>20. Who We Share Your Information With<\/strong><\/h2><p>We may share relevant personal information with trusted service providers where necessary to operate our business.<\/p><p>These may include:<\/p><ul><li><p>payment providers;<\/p><\/li><li><p>delivery and courier companies;<\/p><\/li><li><p>website and hosting providers;<\/p><\/li><li><p>IT providers;<\/p><\/li><li><p>customer-service platforms;<\/p><\/li><li><p>fraud-prevention providers;<\/p><\/li><li><p>analytics and marketing providers;<\/p><\/li><li><p>professional advisers; and<\/p><\/li><li><p>government bodies or regulators where legally required.<\/p><\/li><\/ul><p>We do <strong>not sell your personal information<\/strong> to third parties.<\/p><p>Where required, we take appropriate measures to ensure that third parties process your information securely and lawfully.<\/p><p><\/p><hr \/><p><\/p><h2><strong>21. International Data Transfers<\/strong><\/h2><p>Some of our service providers may process personal information outside the UK.<\/p><p>Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection legislation.<\/p><p><\/p><hr \/><p><\/p><h2><strong>22. How Long We Keep Your Information<\/strong><\/h2><p>We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.<\/p><p>This may include retaining information for legal, accounting, tax, regulatory, fraud-prevention or dispute-resolution purposes.<\/p><p>When information is no longer required, we will securely delete or anonymise it where appropriate.<\/p><p><\/p><hr \/><p><\/p><h2><strong>23. Keeping Your Information Secure<\/strong><\/h2><p>We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.<\/p><p>However, no online service or method of electronic transmission can be guaranteed to be completely secure.<\/p><p><\/p><hr \/><p><\/p><h2><strong>24. Your Privacy Rights<\/strong><\/h2><p>Depending on the circumstances, you may have the right to:<\/p><ul><li><p>request access to your personal information;<\/p><\/li><li><p>correct inaccurate or incomplete information;<\/p><\/li><li><p>request deletion of your information;<\/p><\/li><li><p>request restriction of processing;<\/p><\/li><li><p>object to certain processing;<\/p><\/li><li><p>withdraw consent where processing is based on consent;<\/p><\/li><li><p>request transfer of certain information; and<\/p><\/li><li><p>complain to a data protection regulator.<\/p><\/li><\/ul><p>To exercise your rights, contact:<\/p><p><strong>[PRIVACY CONTACT]<br \/>Email:<\/strong> [PRIVACY EMAIL]<br \/><strong>Address:<\/strong> [ADDRESS]<\/p><p>You may also contact the <strong>Information Commissioner's Office (ICO)<\/strong> if you believe your data protection rights have been infringed.<\/p><p><\/p><hr \/><p><\/p><h1><strong>Returns &amp; Refunds Policy<\/strong><\/h1><h2><strong>25. Our Returns Promise<\/strong><\/h2><p>We want you to be happy with your purchase.<\/p><p>If you change your mind about an online purchase, you generally have a statutory <strong>14-day cancellation period<\/strong> beginning when you receive your goods.<\/p><p>This is in addition to any voluntary returns policy we may offer.<\/p><p><\/p><hr \/><p><\/p><h2><strong>26. How to Return an Item<\/strong><\/h2><h3><strong>Step 1 \u2014 Contact us<\/strong><\/h3><p>Email <strong>[RETURNS EMAIL]<\/strong> with:<\/p><ul><li><p>your name;<\/p><\/li><li><p>order number;<\/p><\/li><li><p>item(s) you wish to return; and<\/p><\/li><li><p>reason for the return, if applicable.<\/p><\/li><\/ul><h3><strong>Step 2 \u2014 Prepare your return<\/strong><\/h3><p>Where possible, return the product in its original packaging and with any accessories, instructions or documentation supplied with it.<\/p><h3><strong>Step 3 \u2014 Send the item<\/strong><\/h3><p>Send your return to:<\/p><p><strong>[RETURNS ADDRESS]<\/strong><\/p><p>We recommend obtaining proof of postage and retaining it until your refund has been received.<\/p><p><\/p><hr \/><p><\/p><h2><strong>27. Refund Times<\/strong><\/h2><p>Once we are entitled to issue your refund, we will process it within the applicable legal timeframe.<\/p><p>Your payment provider or bank may require additional time to display the refunded amount in your account.<\/p><p>If you believe a refund is overdue, please contact <strong>[CUSTOMER SERVICE EMAIL]<\/strong>.<\/p><p><\/p><hr \/><p><\/p><h2><strong>28. Items That Cannot Normally Be Returned<\/strong><\/h2><p>Certain products may not be eligible for cancellation or return where an applicable legal exception applies.<\/p><p>Examples may include personalised goods, rapidly perishable goods and certain sealed hygiene-sensitive products once opened.<\/p><p>Any relevant restriction will be communicated before purchase where required.<\/p><p><\/p><hr \/><p><\/p><h1><strong>29. Complaints<\/strong><\/h1><p>If something has gone wrong with your order, please contact us first so that we can try to resolve the issue.<\/p><p><strong>Email:<\/strong> [COMPLAINTS EMAIL]<br \/><strong>Telephone:<\/strong> [PHONE NUMBER]<br \/><strong>Address:<\/strong> [ADDRESS]<\/p><p>Please include your order number and a description of the problem.<\/p><p>We aim to handle complaints fairly and respond within a reasonable timeframe.<\/p><p><\/p><hr \/><p><\/p><h1><strong>30. Intellectual Property<\/strong><\/h1><p>All content on this website, including our branding, logos, photographs, graphics, product images, text and designs, belongs to or is licensed to <strong>[BUSINESS NAME]<\/strong>, unless otherwise stated.<\/p><p>You must not reproduce, modify, distribute or commercially use our content without our prior written permission.<\/p><p><\/p><hr \/><p><\/p><h1><strong>31. Website Use<\/strong><\/h1><p>You must not use our website:<\/p><ul><li><p>for unlawful purposes;<\/p><\/li><li><p>to attempt unauthorised access;<\/p><\/li><li><p>to introduce viruses or malicious software;<\/p><\/li><li><p>to interfere with the operation or security of the website;<\/p><\/li><li><p>to conduct fraudulent transactions; or<\/p><\/li><li><p>in any way that could damage our business, website or customers.<\/p><\/li><\/ul><p>We reserve the right to restrict access where reasonably necessary to protect our website and users.<\/p><p><\/p><hr \/><p><\/p><h1><strong>32. Third-Party Links<\/strong><\/h1><p>Our website may contain links to third-party websites and services.<\/p><p>We are not responsible for the content, availability, security or privacy practices of third-party websites.<\/p><p>We recommend reviewing their terms and privacy policies before providing personal information.<\/p><p><\/p><hr \/><p><\/p><h1><strong>33. Our Liability<\/strong><\/h1><p>Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded.<\/p><p>This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that applicable law does not permit us to exclude.<\/p><p>Nothing in these Terms affects your statutory consumer rights.<\/p><p><\/p><hr \/><p><\/p><h1><strong>34. Events Outside Our Control<\/strong><\/h1><p>We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.<\/p><p>These may include severe weather, natural disasters, industrial disputes, transportation disruption, telecommunications failures, government action or other unforeseen events.<\/p><p>Where possible, we will take reasonable steps to minimise the impact and keep you informed.<\/p><p><\/p><hr \/><p><\/p><h1><strong>35. Changes to These Policies<\/strong><\/h1><p>We may update these Terms, our Privacy Policy or Returns Policy from time to time.<\/p><p>The version applicable to your purchase will normally be the version in force when you place your order.<\/p><p>The latest version will always be available on our website.<\/p><p><strong>Last updated:<\/strong> [DATE]<\/p><p><\/p><hr \/><p><\/p><h1><strong>36. Contact Us<\/strong><\/h1><p>If you have questions about your order, these Terms, privacy, returns or refunds, please contact us:<\/p><p><strong>[BUSINESS NAME]<\/strong><\/p><p><strong>Email:<\/strong> [EMAIL ADDRESS]<br \/><strong>Telephone:<\/strong> [PHONE NUMBER]<br \/><strong>Address:<\/strong> [BUSINESS ADDRESS]<br \/><strong>Website:<\/strong> [WEBSITE URL]<\/p><p><\/p><hr \/><p><\/p><h1><strong>Cancellation Form<\/strong><\/h1><p>If you wish to cancel your purchase under the statutory cancellation provisions, you may use the following form.<\/p><p><strong>To:<\/strong> [BUSINESS NAME \/ RETURNS EMAIL \/ ADDRESS]<\/p><p>I hereby give notice that I cancel my contract for the purchase of the following goods:<\/p><p><strong>Product(s):<br \/><\/strong>[PRODUCT NAME]<\/p><p><strong>Order number:<br \/><\/strong>[ORDER NUMBER]<\/p><p><strong>Ordered on:<br \/><\/strong>[DATE]<\/p><p><strong>Received on:<br \/><\/strong>[DATE]<\/p><p><strong>Customer name:<br \/><\/strong>[NAME]<\/p><p><strong>Customer address:<br \/><\/strong>[ADDRESS]<\/p><p><strong>Customer email:<br \/><\/strong>[EMAIL]<\/p><p><strong>Signature:<br \/><\/strong>[ONLY REQUIRED FOR PAPER FORMS]<\/p><p><strong>Date:<br \/><\/strong>[DATE]<\/p><p><\/p><hr \/><p><\/p><h2><strong>Your Statutory Rights<\/strong><\/h2><p>Nothing in this policy is intended to limit or remove your legal rights as a consumer.<\/p><p>Where applicable, your rights under UK consumer and data protection legislation apply in addition to the policies described above.<\/p><p><br \/><\/p>"},"borderRadius":{"id":135340569,"value":"#{text.border.radius}"},"textColor":{"id":135340570,"value":"#{text.color}"},"backgroundColour":{"id":135340571,"value":"#0000"},"truncateHeight":{"id":135340572,"value":null},"template":{"id":135340573,"value":"text"},"padding":{"id":135340574,"value":"6"},"fullWidth":{"id":135340575,"value":"0"},"fullBackgroundColor":{"id":135340576,"value":"#{text.fullBackground.color}"},"published":{"id":135340577,"value":"1"},"conditions":{"id":135340578,"value":"[]"}}}],"properties":{"title":{"id":135340564,"value":"Terms"},"isStorePage":{"id":135340565,"value":"1"},"description":{"id":135340566,"value":"View our Terms & Conditions, and legal Policies"},"ogImage":{"id":135340567,"value":"https:\/\/images.podos.io\/4osxgs5pdtbbeueqjxhvwfljvfmvpukk2sudnyht5hsxp1qm.png.png?w=1200&h=auto"}},"labels":[],"published":1,"sitemap":1,"divisionId":443068,"edited":true,"keyPhraseCampaignId":null}